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Customer agreement

Deposit, cancellation & refund policy

Grizzly Driving Academy · CA driving school No. E0816 · Instructor Brandon Brewer · (562) 660-6820 · brandon.drives.ca@gmail.com

1. Who we teach

Behind-the-wheel lessons are for drivers 18 and over.

2. Lessons

A standard individual driving lesson is 2 hours, pickup and drop-off included. Current individual lesson rate: $165 per 2-hour lesson. Lessons reserve the instructor and training vehicle. If you arrive late, the lesson generally still ends at the original time.

3. $50 deposit and payment

A $50 deposit holds a confirmed lesson or package. It is due only after we call from (562) 660-6820 to confirm the time. Do not send money before that call.

The deposit goes toward your payment. It is credited against the lesson or package price. It is not an extra charge on top of the price you booked. One deposit covers the booking, not $50 per lesson inside a package.

Single lesson $165 leaves $115. The 3-lesson pack $450 leaves $400. The 5-lesson pack $725 leaves $675. DMV test service $225–$275 leaves $175–$225. The rest is due before the first lesson.

The $50 deposit is non-refundable. If you cancel, the deposit is not returned. If we cancel, you may reschedule or receive a full refund of the deposit and any other amount already paid for that booking.

Pay the deposit and the balance by Cash App ($DriveGrizzly) or Zelle. After we confirm, we email how to pay.

4. 24-hour cancellation notice

At least 24 hours’ notice: no extra cancellation fee. The lesson may be rescheduled based on availability, and your $50 deposit stays applied to the new time. The deposit is still non-refundable if you cancel and do not reschedule. Any amount you paid above the $50, for lessons not yet given, may be refunded.

5. Late cancellations, same-day, and no-shows

A $50 cancellation fee may be charged for less than 24 hours’ notice, same-day cancellations, and no-shows. Remaining prepaid balance may be refunded or credited after the $50 fee. Repeated no-shows may require prepayment or we may decline further lessons.

6. Emergencies

For a legitimate emergency we may waive an extra fee and let you reschedule. Documentation may be requested. The $50 deposit stays non-refundable unless we cancel the lesson.

7. Refunds

The $50 deposit is non-refundable, except when we cancel. Refunds of other prepaid amounts apply only to unused services. Money already applied to a completed lesson is not refundable. For packages, only the unused portion above the deposit is considered after deducting completed lessons and any cancellation fee.

8. Rescheduling

Subject to instructor availability and not guaranteed. Give at least 24 hours’ notice. Repeated changes may require advance payment.

9. If we cancel

If we cancel because of illness, vehicle problems, unsafe conditions, or another emergency on our side, you are not charged a cancellation fee. You may reschedule, or you may receive a full refund of the deposit and any other amount already paid for that booking.

10. Safety

The instructor may discontinue a lesson for unsafe weather, vehicle concerns, student behavior that creates a safety risk, impairment, or failure to follow safety instructions. No refund is guaranteed when a lesson is stopped for unsafe student behavior.

11. Student responsibilities

Valid California learner’s permit or license when required. Accurate information. Arrive on time. Follow safety instructions. Treat the instructor respectfully. If you arrive without a valid permit or license, the lesson is treated as a no-show and the $50 fee may apply.

12. Passengers

No additional passengers are permitted during driving lessons. The instructor’s full attention must stay on the student for the entire 2 hours.

13. Communication

Repeated disrespectful, threatening, abusive, or inappropriate communication may end the instructor-student relationship.

14. Records

Grizzly Driving Academy keeps records of lesson requests, confirmations, cancellations, and payments. These records are used to schedule lessons, confirm appointments, email how to pay, and keep business records. We do not sell your information.

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